Veelgestelde Vragen (FAQs)

How can I place an order?
You can easily place an order by adding products to your shopping cart and proceeding to checkout. Follow the steps to complete your order.

What payment methods do you accept?
We only accept payments via Kreditkarten, Shop Pay, Apple Pay, Google Pay, Ideal, Bancontact.

Can I change my order after it has been placed?
Unfortunately, it is not possible to change an order after it has been placed. You can contact our customer service within 30 minutes to cancel and place a new order.

Do you offer free shipping?
Yes, we offer free shipping within the Netherlands and Belgium.

How long will it take for my order to be delivered?
Our processing time is 1-4 business days, and the delivery time is normally 5-12 business days.

How can I track my order?
After shipping, you will receive an email with a tracking number. This allows you to track your order via public tracking services or on our "Track your order" page.

What is your return policy?
We offer a 30-day money back guarantee. Products must be in new condition and unused to be eligible for a return.

How can I cancel my order?
You can cancel your order within 30 minutes after placing it by contacting our customer service. After this period, you must submit a return request.

How long does it take to receive a refund?
Refunds are processed within 10 days.

Do I need to create an account to order?
No, you can also checkout as a guest. However, creating an account has advantages, such as tracking your orders.

How do you protect my data?
We use advanced security measures and do not store sensitive payment information. All payments are processed securely via credit card.